AI Support Agent Plugin with ChatGPT

AI Support Agent is a powerful chatbot plugin for Osclass classifieds websites that automatically answers visitor questions using artificial intelligence. The plugin integrates your website with OpenAI Assistants API and allows you to build a smart support assistant trained on your own documentation and knowledge base.

Instead of answering the same support questions repeatedly, the AI agent responds instantly through a chat widget displayed directly on your website. Visitors simply open the chat window, type their question and receive an immediate response generated from your documentation.

The plugin is designed to help website owners reduce support workload, improve response time and provide 24/7 assistance to visitors.

The AI assistant only responds using information contained in your uploaded documents. It does not invent answers. If the system cannot find relevant information in the knowledge base, it politely suggests contacting your support team.

The chat interface appears as a floating support button on your website. When clicked, it opens a simple chat window where visitors can communicate with the AI assistant. The interface is lightweight, responsive and compatible with any Osclass theme.

Main features of AI Support Agent

• AI powered support chatbot for Osclass websites
• Integration with OpenAI Assistants API
• Floating chat widget displayed on the website
• Knowledge base built from your own documents
• Support for PDF, TXT, DOCX, MD, HTML, JSON and CSV files
• Vector store document indexing for intelligent search
• Ability to create multiple AI assistants
• Custom assistant instructions and behavior
• Adjustable AI model selection and temperature
• Conversation history stored in database
• Option to limit chatbot only to logged in users
• Fallback contact option when AI cannot answer
• Custom agent name and avatar
• Flexible chat widget placement
• OpenAI API connection testing directly from admin panel

How it works

The plugin connects your Osclass website with OpenAI services using your API key.

After initial configuration you upload documents that contain information about your website, products or services. These documents become the knowledge base used by the AI assistant.

When a visitor asks a question:

1. The question is sent to OpenAI through the plugin.
2. The assistant searches your indexed documentation.
3. Relevant information is retrieved from the knowledge base.
4. The AI generates a clear and helpful response for the visitor.

If the question cannot be answered using the available documentation, the assistant will suggest contacting your support team for further help.

Knowledge Base Documents

The assistant learns from files uploaded through the plugin administration interface.

These files create the searchable knowledge base used when generating answers.

Typical examples of documents include:

• FAQ documents
• Product documentation
• Plugin manuals
• Terms and conditions
• Pricing information
• User guides
• Service descriptions

Supported file formats:

• PDF
• TXT
• DOCX
• Markdown (MD)
• HTML
• JSON
• CSV

The more documentation you provide, the more accurate and helpful the assistant becomes.

Assistants Configuration

The plugin allows administrators to create and manage multiple AI assistants.

Each assistant can be configured with:

• Custom assistant name
• Selected AI model
• Temperature setting controlling creativity
• Vector store knowledge base
• Custom system instructions

These settings allow you to control the tone, behavior and response style of the chatbot.

Vector Stores and Document Search

Documents are organized inside Vector Stores.

A vector store acts as a searchable knowledge database. Uploaded files are processed and indexed so the AI assistant can quickly find relevant information.

When a visitor asks a question, the assistant searches the vector store and retrieves the most relevant sections of your documents.

This ensures answers remain accurate, consistent and based only on your documentation.

Conversation Management

Each visitor chat session creates a conversation thread.

Conversation history is stored inside your Osclass database and can be reviewed from the plugin administration panel.

This allows administrators to:

• Monitor chatbot usage
• Review visitor questions
• Identify common support requests
• Improve documentation based on user needs

Flexible Chat Widget

The chatbot appears as a floating chat button on your website.

The widget can be customized with:

• Agent name
• Avatar image
• Button position on screen

By default the widget is rendered using the Osclass footer hook, but it can also be manually inserted into your theme using the function:

asa_render_agent();

This allows full control over the placement of the chatbot interface.

API Usage Control

OpenAI API is a paid service and each conversation uses tokens processed by the AI model.

The plugin includes simple options to help control API usage and costs.

For example, you can restrict chatbot usage only to registered users, preventing anonymous visitors from generating unnecessary requests.

Typical Use Cases

AI Support Agent is useful for many types of websites, including:

• Classifieds marketplaces
• Plugin and software documentation websites
• Online services
• Customer support portals
• Product help centers

Common uses include:

• Helping users understand how to post listings
• Answering frequently asked questions
• Explaining website rules and policies
• Providing technical documentation support
• Helping visitors navigate your platform

Requirements

To use this plugin you need:

• Osclass version 8.x
• OpenAI API key
• OpenAI billing enabled
• Documentation files for the AI knowledge base

Summary

AI Support Agent transforms your website documentation into an intelligent support assistant.

Instead of manually answering the same questions, visitors can simply open the chat widget and receive instant answers powered by AI.

The plugin uses your own documents as a knowledge base, ensuring that responses stay accurate and relevant to your website.

With features like vector store document search, assistant customization, conversation tracking and flexible widget placement, AI Support Agent provides a powerful way to automate customer support while improving the user experience on your Osclass classifieds website.